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January 21, 2012

Irish Politics Needs To Be Less About The Party And More About The Country

Irish Politics Needs To Be Less About The Party And More About The Country
"The Modern Gilpins" - rivalry betwe...

Image via Wikipedia

The title kind of sums it up.

Listening to two Irish politicians squabbling on the radio the other day it really struck me. Instead of trying to move forward and actually solve issues most of the politicians seem to be more interested in taking potshots at each other’s parties.

It makes me sick.

Instead of trying to work together in the country’s best interests, they’re more interested in comparing each other’s track records.

How does that help anyone?

Sure, having different parties and a strong opposition etc., etc., are good for democracy, but the petty squabbling and constant harping on about past mistakes is a waste of energy.

Were mistakes made? Yes.

Do we need to be constantly reminded of them? No.

And I’m intentionally not mentioning any political parties or individuals as I feel that they’re pretty much all doing the same thing.

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December 1, 2011

Love Hate Relationship With Registries

Love Hate Relationship With Registries

As a domain name registrar I spend a lot of time interacting with domain name name registries and their staff.

Some registries are fantastic to deal with, while others just give me headaches.

When it comes down to it, however, the headaches aren’t caused as much by inane or restrictive policies (though they obviously don’t help) but by communication issues.

Even if a registry has “strange” rules and procedures you can live with them and work around them once you know what they are.

The problems arise when you don’t know what’s going on or cannot expect any level of consistency from the registry.

Today, for example, one of the smaller registries sent all their registrars an email to inform us of some news about the registry. As a registrar the news could be interesting (it was) or quite boring, but at least I’d know about it and could act appropriately.

Some of the other registries, however, are awful at communicating. More than once I’ve found out about registry news when a journalist has rung me asking for a comment!

Other things relate to how things work ie. the “nuts and bolts”

If you’re going to make a change just let us know – and remind us – we’re the ones who have to deal with the public! Burying it in a “newsletter” doesn’t cut it!

Cluster headache

Image via Wikipedia

How hard can that be?

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September 20, 2011

Market Forces At Work – Coffee In CDG

Market Forces At Work – Coffee In CDG
The Arc de Triomphe (Arch of Triumph), at the ...

Image via Wikipedia

Airports are always expensive places for coffee and other refreshments, though some are more expensive than others.

This morning I’m en route to Tivat, via Paris, so I’m having coffee in terminal 2B of Paris CDG.

There is only one cafe, so they have a monopoly on all passengers who are “airside”. This monopoly is reflected in the prices:

small bottle of water – between €2.90 and €3.40

espresso €2.40

Cappuccino €4.50! (and that’s not a tall one)

If the cafe had some competition I suspect its prices would be a LOT lower, though the cost of doing business in an airport (rent etc) would probably mean that the prices were still higher than what you’d pay “downtown”.

Competition in any market is a good thing. It stimulates and motivates companies to provide better services and products to retain and grow their market share. Consumers benefit.

Pity the same rules don’t apply in CDG :(

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August 15, 2011

Pricing Stupidity

This is more of a rant than anything else..

While the US dollar and the Euro might be close in value from time to time they aren’t the same currency.

1 US dollar is worth less than 1 Euro.

However there are software vendors out there that think it’s “acceptable” to charge the same to both their European customers as they do their US based ones – simply changing the currency symbol, but not the figure.
So a European company gets charged €10 while their US counterpart only pays $10 for the same product!

And people wonder why European companies have difficulties competing on price!

*sigh*

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August 12, 2011

UK PM Wants To Censor The Web?

Censored - Censorship

Censored - CensorshipIn 2011 the very idea that the UK’s Prime Minister could even be considering to censor or control the internet is scary. Very scary.

Cameron’s government are facing a serious problem, with the UK descending into chaos and anarchy over the last week. But does that justify even considering blocking Twitter, Facebook and other social media sites from the British public?

Even if blocking them “helped” is the price too high?

Blocking access to websites is the kind of thing you would expect of a totalitarian regime. Not a democracy and not one of the oldest democracies in the world.

I’m not suggesting that British politics and democracy are perfect – they obviously aren’t, but that the British PM could want to even consider this kind of censorship worries me greatly. If this is what was said in public I’d hate to think what was going on behind closed doors.

 

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August 9, 2011

Air France Flying Blue Gold

Air France Flying Blue Gold
Air France Gold by blacknight
Air France Gold, a photo by blacknight on Flickr.

I’ve finally got the official Flying Blue Gold card and luggage tags from Air France / KLM.

While I’m still annoyed with them over the entire billing / flight change issue, I’m still a lot happier with them than I am with other carriers.

Getting gold status isn’t exactly life changing, but it does give you a few nice “extras” like access to the Air France lounges and being able to skip queues.

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August 5, 2011

Slaves.ie And The Intern Debacle

It’s been an interesting couple of days .. I’ve been trying to follow all the comments on this debate across various blogs, LinkedIn and Twitter and it’s fascinating to see the visceral reaction that the debate has provoked.

So what happened?

Yesterday morning James put the slaves.ie site live. The domain was registered by me back in February of this year, but,like so many side projects of ours, had been put to one side..Put on a virtual shelf ..

Where did this idea come from?

Earlier this year a few of us were chatting about how some companies abuse the concept of interns.

Paul created a twitter account

Both James and Stewart have blogged on the subject. I don’t agree with everything the others have been saying, and I sincerely doubt they all agree with each other on everything either. However there are some points where I think we all agree.

I hadn’t written about my views until now, (though I have ended up doing an interview or two about it in the last couple of days)

First things first.

I do not have an issue with the concept of interns and a lot of companies and organisations respect how internships can work for the benefit of all parties involved. However some companies abuse the “system”. And that, in my opinion, is not right. I don’t think it’s ethical.

Running a business is not cheap and one of the biggest costs is staffing. However, staff are, in many respects, a company’s single biggest assets. If you hire the right people and treat them properly then you can reap the rewards, but if you hire the wrong people and/ or treat them badly I don’t see how it can work out well for anyone.

An intern should, in my view, gain from their time working in a company. A company obviously has to get something out of the relationship as well, even if it is just relatively cheap labour. However, and this is the key for me, an intern should not replace a “normal” employee. In fact if you look at the terms associated with “Job Bridge“, for example, it’s pretty clear what you can and can’t use the system for:

The host organisation may not provide an internship opportunity under the Scheme to an individual they have existing employment relationship with

So you can’t lay somebody off and re-hire them as an intern.

The host organisation currently may not have vacancies in the area of activity in which the internship is offered.

The internship will not be provided to displace an employee. The scheme administrator reserves the right to review cases where it is reported that this is the case.

So you can’t replace your paid employees with interns or take on an intern instead of the more expensive staff member that you advertised last week ..

In our case, for example, we have an “intern” who works for us. He’s doing things that our “normal” staff never get round to and we try to keep the work as varied as possible for him, so that he doesn’t get bored. We didn’t look for him – he came to us looking for the work. And we pay him properly.

Taking on an intern, for us at least, is not an easy thing to do. Most of the roles in the company require specialised knowledge. If we hire someone for our customer service team it can easily take 2 or 3 months for them to fully trained and able to work without close supervision. During that initial training period they’re going to cost We’re not going to take someone on for 2 or 3 months for that kind of role. We might take someone on for a contract job, but again, most of those types of roles are specialised.

The problem arises when companies take the idea of an “intern” and abuse it.

Advertising a full-time job or a contract job and calling it an “internship” is, in my opinion, an abuse.

Here’s the kind of advert that annoys me:

There are plenty of qualified and skilled people out there who could fill that role, but expecting anyone to do all that without paying them? Not even a stipend .. nothing?

Of course, as several people have pointed out, nobody is forcing anyone to take up a position with a company if they feel that the conditions are unreasonable. However, it still doesn’t make it right.

And using the defence that it’s “creating opportunities” is incredibly weak. If you have an open position in your company, then why don’t you simply hire someone to fill it?

And as for the LinkedIn discussion / debate / heated argument .. It’s well worth reading through all the comments. Some of the points being raised by both sides of the debate are very valid and it’s a healthy discussion. Unfortunately some people have descended into name calling, which I think is unfortunate.

As for the website and the hashtag .. It’s provocative and some of the people using the hashtag are saying things that I’d never agree with, but that’s the nature of hashtags or the internet in general. Once the “genie” is out of the bottle it’s very hard to put it back in.

All in all it’s an interesting debate and there’s been some very healthy discussion.

Feel free to continue it (politely) in the comments below.

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July 28, 2011

Last.fm visualisation

Last.fm visualisation
Last.fm visualisation by blacknight
Last.fm visualisation, a photo by blacknight on Flickr.

One of the reasons I like Last.fm is that they have a lot of funky little tools that can generate graphics and other things based on what you have been listening to.

Via Flickr:
Shows which artists I’ve been listening to the most between January 2010 and now.

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July 26, 2011

My Love Hate Relationship With Air France

Avenue des Champs-Élysées

Avenue des Champs-ÉlyséesOver the last year or so I’ve been travelling quite a bit for work. One of the things you discover if you travel a lot for business is that it can make sense to stick to one or two carriers. In my case I chose Air France. They fly to most international destinations and are part of a group, so, for a number of reasons, they made quite a good choice. They also have a comfortable premium economy class, which makes a big difference if you’re flying to Singapore or the US.

My relationship with Air France has become a bit of a “love / hate” one.

And this is all due to their rather silly policies.

Let me explain.

I recently went to Montenegro on holiday. Getting there involved multiple changes, so I was semi-expecting my bag to get lost along the way (it did), but I wasn’t expecting to end up spending a night in Paris along the way.

In theory I had just under an hour to make my connection in Paris to Belgrade. However, as I discovered, that is impossible. When you fly in to Paris from Dublin with Air France (CityJet) you go in via Terminal 2E. However Terminal 2E is very very big and the physical distance from where your plane lands to its parking position is significant. You then have to transfer to a bus to take you to the terminal building, so it can easily take 30 minutes from when the plane lands before you even reach the main terminal building. My flight to Belgrade was leaving from a different terminal, so when I got to the transfer desk they knew there was no way that I could possibly make the connection.

At this point Air France truly impressed me with their customer service. They found me alternate flights and put me up in a hotel and fed me. (I know they’re obliged to do some of that under law, but they were genuinely helpful and pleasant to deal with – I felt like they cared about me as a customer).

I won’t go into the details about the rest of the trip..

In any case I had booked for my trip to WebFest in September a few weeks ago as well, as I prefer to get myself organised as far in advance as possible. I’d booked the exact same route and combination of flights, so based on my experience on the 13th of July I knew that I would have to change my flights as I knew I would have identical issues.

This is where things fell apart.

As I’d booked the flights via Expedia Air France politely told me that I would have to raise the issue with them. So I contacted Expedia who weren’t overly helpful until I insisted that they deal with the issue. Queue me spending about an hour on the phone to them and having to listen to their hold music a lot .. After being passed through several levels of their customer service team Expedia told me that Air France were refusing to change the flights without charging me both a fee for the change as well as the difference between the flights. Why? Because as far as Air France’s policies are concerned the connection in Paris was “legal”. (Seemingly Air France consider any connection of 45 minutes or more to be feasible in CDG)

So I paid the fee to Expedia and now have the flights booked in a manner that I will actually be able to get to my destination ..

However I was not happy with how Air France handled the situation. While I could understand if I had been asking to make a change based on some personal preference or whim, as far as I’m concerned being able to get to my destination is pretty fundamental. Air France shouldn’t be allowing people to book connections unless they’re possible.

So again I ended up on the phone with Air France last week. Unfortunately the person I was speaking to couldn’t assist me, but they assured me that they’d get their supervisor to call me back. That never happened, so I rang again this afternoon. While the lady I spoke to was very polite and helpful she couldn’t help me and I’ve now been asked to submit a formal complaint to their customer service team.

I’m disappointed.

So tomorrow, or at some point this week, I’ll submit my complaint to Air France, but I doubt they’ll do much to help me this time.

Will I keep flying Air France? For the moment I probably will, but I know I won’t be booking via 3rd party services ever again.

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July 23, 2011

Houses – Budva, Montenegro

Houses – Budva, Montenegro

While wandering the streets of Budva I snapped a few shots of the houses, streets and other things that caught my attention.

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