I enjoy business.
I enjoy pressure and stress and the lack of sleep….
Well I sort of do, but not all of the time.
This afternoon I had to email a large number of our clients directly as a result of a programming glitch:
We Made A Mistake – Sorry!
I don’t like it when we screw things up. It undermines the work we’ve put in to build up our business to date and I always take that personally to some degree. It’s hard not to.
On the plus side it did teach us all a valuable lesson – though I’d much rather not learn things this way.
At least the expiry dates on our end should now match those on the IEDR’s end …..
Jul 05
Running A Business Is Fun When Things Break
by Michele in blacknight, Business, Domains & DNS, Hosting, Techie :: Techno ::
2 Responses to “Running A Business Is Fun When Things Break”
From Paul Anthony:
Michael, its refreshing as a blacknight customer to see such a proactive response to a problem. You are definitely correct in your approach, as I personally learned of the problem in an email and via the blacknight blog. Alot more hosting businesses could learn from your approach. I host a number of sites with fasthosts, and have a one blacknight site at work. Your approach to problems is the difference between night and day (excuse the pun). I just hope that this level of service is maintainable as the business grows.
From michele:
Paul
Thanks for the feedback
We rely on you, our clients, to let us know if we are doing it properly or not.
Regards
Michele