I enjoy business.
I enjoy pressure and stress and the lack of sleep....
Well I sort of do, but not all of the time.
This afternoon I had to email a large number of our clients directly as a result of a programming glitch:
We Made A Mistake - Sorry!
I don't like it when we screw things up. It undermines the work we've put in to build up our business to date and I always take that personally to some degree. It's hard not to.
On the plus side it did teach us all a valuable lesson - though I'd much rather not learn things this way.
At least the expiry dates on our end should now match those on the IEDR's end .....
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About this Entry
This page contains a single entry by Michele Neylon published on July 5, 2007 12:04 AM.
Copyright Protection Gone Wrong was the previous entry in this blog.
BF2142 Coming to a Mac Near you is the next entry in this blog.
Find recent content on the main index or look in the archives to find all content.
Recent Activity
Today
- Michele tweeted, "@damienmulley linkage?"
- Michele posted Clever New Cadbury's Flake TV Spot
- Michele tweeted, "@dereklawless well a lot of iPhone / Android users think that apps are the answer to everything whereas a functional mobile site would be"
- Michele tweeted, "@UtterDomain :) I'm just glad they refunded me so quickly"
- Michele tweeted, "Arrington being put in his place: http://bit.ly/bIQdYN"
- Michele tweeted, "RT @struan99: Roaming cap is lawful, rules ECJ http://bit.ly/b4vV5e"
- Michele tweeted, "@jintlaw linkage?"
- Michele tweeted, "RT @markwebster: For anyone who didn't buy Computers in Business magazine on Sunday, here it is online http://goo.gl/4jvK (PDF)"
- Michele tweeted, "@markwebster you could have warned that it was a PDF!"
- Michele tweeted, "RT @DomainIncite: DI: Red Bull wins court case but loses UDRP http://bit.ly/a7QrSH"
Michael, its refreshing as a blacknight customer to see such a proactive response to a problem. You are definitely correct in your approach, as I personally learned of the problem in an email and via the blacknight blog. Alot more hosting businesses could learn from your approach. I host a number of sites with fasthosts, and have a one blacknight site at work. Your approach to problems is the difference between night and day (excuse the pun). I just hope that this level of service is maintainable as the business grows.
Paul
Thanks for the feedback
We rely on you, our clients, to let us know if we are doing it properly or not.
Regards
Michele