Why on earth can’t someone in Microsoft create a knowledgebase entry for a known issue?
Thank God Jimmy found the solution (on a non-Microsoft blog!!) to the black screen issue we had run into.
As per the blog entry that provides the solution:
Turns out this is a known issue, but not enough people have called in for it to become a knowledgebase article.
The solution is so simple as well …
Gah!
From Cormac:
Getting a ‘known’ issue written up into a knowledge base such as Microsoft’s is a complete pain as it passes through so many departments to be given the green light for submission, then there is the development team that get paid that to say no such problem exists.
Great link. I’ll pass this on to some tech support heads I know, they will appreciate it.